Frequently asked questions

ZAS is a savings and planning service for the holiday season that helps families enjoy a stress-free Christmas.

With flexible monthly payment plans starting from €5.30, you can save throughout the year and receive a prepaid debit card in time for Christmas to buy everything you need for the holidays.

Simply visit zas.com.es, choose your budget, and set up a flexible savings plan.

You can select a budget to cover your Christmas needs, including food, gifts, and more. Well before Christmas, you will receive a prepaid debit card to buy everything you need.

No. ZAS is designed specifically for saving and planning for the Christmas holiday season.

It is not intended for other events or holidays. We plan to expand our offering in the coming years to help people save for other occasions.

You can use the prepaid debit card to buy food, drinks, gifts, and other holiday essentials at your favourite stores.

Yes, the ZAS prepaid debit card can be used for online purchases at stores that accept prepaid cards.

You can start saving with ZAS from as little as €5.30 per month.

Yes, you can adjust your monthly payment amount by contacting ZAS customer support.

They will guide you through the process to make sure your plan fits your budget.

Yes, you can cancel your plan at any time by notifying ZAS by email.

You will receive a refund minus administration and service fees.

We have been delivering Christmas to millions of families worldwide for nearly 40 years, which shows our commitment to service and delivery.

We look forward to being here for many years to come.

Yes, ZAS is now available in Spain for Christmas 2026.

Yes! If you spend €200 or more, you will have the chance to win a €1,000 ZAS prepaid debit card for Christmas 2026.

We have spent more than 40 years helping families plan and enjoy a stress-free holiday season in countries such as the United Kingdom, Canada, Australia, and New Zealand.

Visit zas.com.es, choose your budget, and set up your payment plan. It’s quick and easy!

You can pay for your order by bank direct debit, with the frequency that best fits your budget.

If you are a seasonal worker, you can choose the start and end dates to match your work schedule.

You can expect to receive an Order Confirmation within 72 hours.

Please check all your details carefully, as these are the details we have on record. If any information is incorrect, contact us immediately and we will make the necessary changes.

If you do not receive an Order Confirmation, please contact us.

Your bank may charge you a fee. ZAS may charge a small administrative fee of €4.00 to cover the costs we incur as a result of the missed payment.

No, ZAS is transparent about its fees. The only additional fee is a €4.00 administrative fee if a payment fails.

Yes. Simply place your gift order online separately from your own order.

When you do, tell us it is a gift and during checkout we will ask for the delivery address.

We won’t contact the recipient, so it will be a surprise.

Yes. We accept orders up until the Final Payment Date.

Remember: the earlier you place your order, the more months you have to pay and therefore the lower your monthly payments will be.

We understand circumstances change, and if you can’t keep paying, simply notify us by email and we will provide the steps to cancel.

You will receive a full refund minus the administrative fee.